OUR GUARANTEESOur Guarantee On All Jewellery Please review our Guarantee Policies below. Our Guarantee Policy For EarspiralsTM Our Earspirals tm are guaranteed against loss! If it fell out of your ear, we will replace it for FREE! If you lost it some other way, we will replace it for 1/2 the price of a pair. Please include cheque or card details on returning the “lonely” one. We need the remaining Earspiral tm to be able to match it. Put it in the purple box it came in, if you still have it, and in a padded envelope or cardboard box for protection along with a note saying how you lost it, and mail it INSURED (Special Delivery in the UK), enclosing stamps or cheque to the value of the Special Delivery Postage to allow us to return the Earspirals tm to you. Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD Our Earspirals tm are guaranteed against damage!. Just send back both Earspirals tm, even if only one is damaged. (We need the pair to match them). Put them in their purple box, if you still have it, and in a padded envelope or cardboard box for protection along with a note saying, “Please Repair”, and mail them INSURED (Special Delivery in the UK), enclosing stamps or cheque to the value of the Special Delivery Postage to allow us to return the reshaped Earspirals tm to you. Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD Our Earspirals tm are guaranteed against discolouration Most discoloration on the 14K Gold-filled is caused by hairspray or makeup. To keep your Earspirals tm bright and shiny as new, put them in a cup of water with three to five drops of ammonia and two the three drops of dishwashing liquid. Swish them around for a few minutes, let them soak for 5 minutes, rinse in clean warm water and put on a towel to dry. Polish with a lint free cloth and they will be bright as new. If this fails to remove discoloration, put them in the purple box they came in, if you still have the box, and in a padded envelope or cardboard box for protection along with a note saying, “Please Clean”. Mail them INSURED (Special Delivery in the UK) enclosing stamps or cheque to the value of the Special Delivery Postage to allow us to return the cleaned Earspirals tm to you. Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD The Guarantees for loss and damage apply to the majority of Earspirals tm. But do not despair, should you damage any of our wonderful jewellery, we will do our utmost to make sure that you are still 100% satisfied. All of our Jewellery is guaranteed against allergy If you try some and they cause a reaction or irritate you, we will exchange them or refund your money, so there is no risk to you. Just return them in the box they came in and in a padded envelope or cardboard box for protection and mail it INSURED (Special Delivery in the UK) to the address listed below along with a request for exchange or refund. If we are exchanging then please enclose cheque or stamps to the value of the Special Delivery Postage to allow us to send the exchange to you. Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD Repair & Replacement time Please allow up to 8 weeks for us to repair or replace and post them back to you. (More often repair time is within 2 weeks). Then you can enjoy your Earspirals tm again. We Guarantee YOU will LOVE and ENJOY our Unique Earrings and Earwear If you are not completely satisfied, for whatever reason, or even if you just change your mind, with the items of ear jewellery that you have purchased please follow the instructions below: - To return an item please contact us in writing or email and await confirmation before sending item back. Please repack your Earspirals in their original packaging (if possible) enclose a copy of your purchase information and return them within 7 working days by INSURED mail (Special Delivery in the UK). Please pop in a note to say why you are returning the Earspiral tm earrings or any of our wonderful jewellery. We ask for this so we can note your comments and use them to further improve our already tremendous service that we provide along with our superior products!! Postage charges are non-refundable. You will be refunded the cost of the item and we will still be friends! If you would like to return an item and replace it with an alternative item, please contact us by email and then return package to: Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD. Please remember to return by Insured Mail and send a cheque or stamps to the value of the Special Delivery Postage or send your own prepaid Special Delivery Packaging Our Return Policy (in easy terms) Special Expressions strive to supply you “Our Special Customer” with superior products. You may return unused or defective items for refund or replacement within 30 days of purchase. Please advise us in writing of the return before doing so. Postage charges for the original order and the return are non-refundable unless defective. Please indicate the reason for the return as we continually strive to offer you a superior product. We are not responsible for lost or misdirected returns, so for your protection we recommend you post returns by INSURED mail (Special Delivery in the UK). Please contact info@specialexpressions.co.uk to let us know you are returning an item then send to Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD. We will then issue you with a refund or exchange the item if you wish. All items are checked by Quality Control prior to despatch, but should you have a faulty, defective item to return then postage costs are reimbursed. Items purchased as a gift returned to Special Expressions Ltd If you return a gift purchased for you at Special Expressions Ltd, you may either exchange for another item to the value of the item returned or you may have a Gift Voucher to the value of your return. Please advise us of your return before sending to us.The Gift Voucher may be used as part or full payment for future purchases from our website. AND Please don't be troubled, the person who sent you the gift will never know, unless of course, you tell them. Please remember for your own protection to return the item by INSURED Mail (Special Delivery in the UK). Gift Voucher Refund If you returned an item for which you used a Gift Voucher as part or full payment, we will refund the gift voucher portion to your gift voucher account (if you have any account with us) and any non-gift voucher portion to the card used for the original transaction. Special Orders and Personalised Items Made to Order There are a few items listed on our website that are marked “Special Order”. When placing an order for one of these amazingly wonderful pieces of jewellery, or for Personalised items made to order, unless they are faulty or defective, you are not able to return these for refund. (this does not affect your statutory rights). But as a Gesture of goodwill and at the discretion of Special Expressions we may issue a Gift Voucher to the value of the item, or replace with another item from our website. With reference to any query or questions regarding orders or products, please keep your receipt in a safe place. This will be needed for any returns, replacements or repairs. Christmas Deadline The last order date for Christmas Delivery will be Thursday 17th December although this is not guranteed. Guaranteed Christmas delivery will be 5pm Tuesday 22nd December 2009 for UK mainland orders using Special Delivery Only. For all other destinations our deadline for Christmas delivery is Friday 4th December 2009 using International Airmail. Now the legal bit Statutory Rights This next section describes how we calculate refunds – none of them affecting your statutory rights. How Refunds are Calculated Items returned within 30 days that are defective or faulty We regret we cannot accept returned goods without first being contacted in writing. To return an item please contact us in writing beforehand and wait for a confirmation before returning goods. Written contact can be in any of the following formats - email or letter. Please email info@specialexpressions.co.uk or contact: Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD. Special Expressions Ltd will check all items that are returned as damaged or defective. In the event we find no fault, we will refund you for the item but not any other charges. When you send your item back to us, we'll process the returned item then notify you via e-mail of the amount of your refund. Unless you are wanting a replacement. Your refund will be in the same form of payment originally used for purchase and within four weeks of our receiving the returned item. Return Postage costs will be reimbursed in full for faulty or defective items. Your right to cancel UK consumers have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel their order within a "cooling off period" which concludes 7 working days from the day after taking delivery. Cancellation, must include your order number, your full name and address, and be in the form of a fax, email or letter and be sent to our address as listed on the contact page of this site. If you cancel your order under the “cooling off period” then you will be responsible for returning the goods to us, otherwise you will be responsible for paying our costs in recovering the goods. You must make sure that the goods remain undamaged and unused and in saleable condition to be entitled to any refund. The delivery of the goods to you is a separate contract for services and is not covered by the cooling off period; therefore any refund made will not include the costs of delivery of the goods to you. Delivery Address All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. When sent by Special Delivery or Recorded Delivery within the UK a signature will be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full. If you decide to have your order delivered to a different address than your own, a signature will still be required and the general conditions of delivery will remain unchanged. (no signature required for Standard 1st Class Mail in the UK). Copyright, Trademarks and Site Content Special Expressions Ltd or its content supplier are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs. Harry Mason is the owner of the following trade marks and patented items appearing on this site, EarspiralTM Patent No. 4497186 and 3-D Animals Patent No. 5080518. Designs Copyright Harry Mason. All other trademarks, logos and names appearing on this site are the property of their respective owners, as indicated. You may download and print content from this site for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission. Disclaimers This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and Special Expressions Ltd disclaims all such representations or warranties. In addition Special Expressions Ltd makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Special Expressions Ltd liability for matters, which may not be excluded under any applicable national law. Neither Special Expressions Ltd nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Special Expressions Ltd does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents. Special Expressions Ltd cannot be responsible for any losses you may incur in transmitting information to us by Internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility. Privacy Policy Privacy Protection Policy Special Expressions Ltd recognizes the importance of maintaining your privacy. When you place an order or volunteer information, we collect some data about you, including your e-mail address. The data helps us continue to serve you effectively. Your e-mail address allows us to contact you with order confirmations and for internal marketing purposes. We will not share that information with anyone not associated with Special Expressions Ltd. Any financial information you submit, credit card details etc is only used for the order placed at the time of which the information was submitted. NEVER send out your credit card details in e-mail. Order Confirmation Special Expressions Ltd sends you an e-mail confirming acceptance of each order you place. If you receive a confirmation for an order you did not place, please e-mail us immediately. Spam Special Expressions Ltd does not intentionally send unsolicited e-mail messages that could legitimately be construed as spam. We will email Special Offers/Newsletters to you only if you have asked us to do so. Removal from Our E-mail List If you would like to be removed from our e-mail list, please email us with UNSUBSCRIBE in the subject line Policy Changes Special Expressions Ltd may find it necessary or be legally obligated to update this Privacy Policy from time to time. Any updates will be listed here. PRICES ON THIS SITE All Prices Subject to change without notice. |
Earspirals tm pat no. 4497186 3D Animals pat no. 5080518. Prices subject to change without notice. E & O E.
