| About Us This web site is owned and operated by Special Expressions who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Special Expressions Ltd 34 Main Street, KESWICK Cumbria CA12 5JD UK Phone: 01768775333 Email: info@specialexpressions.co.uk Company number: 04270957 |
| Delivery Schedule FOR ORDERS IN THE UK (Including Northern Ireland) Delivery in the UK is usually within 3-5 working days once full payment has been received and cleared. Order despatch can take up to 28 days. If an item is out of stock then please allow 6-8 weeks for the jewellery to be made. If you need an item URGENTLY please email deb@specialexpressions.co.uk or call us on 01768775333 to let us know what you require and we can give you an estimated delivery time. Order Request Confirmation and Delivery You will receive a confirmation of your order request once the checkout process is complete. You may print the final screen for your records. If there is a delay in sending your order we will email or telephone to explain. If there are any alterations to the final cost of your order we will email to advise of this. On acceptance of the new amount we will despatch your order. Your Jewellery can be mailed to you in three different ways. Delivery Charges: Retail Orders over £100.00 in the UK - Free Delivery and Postal Insurance. For orders under £100.00 delivery is £5.50, (Special Delivery) which includes our recommended but optional insurance of your products up to £500. This method of postage insures your jewellery against loss or damage, but we do not guarantee next day service from the date of placing your order. if you need your items urgently then please telephone or make a note in the comments section on your order page. We also send items by1st and 2nd Class Recorded Delivery (Cost £2.50 and £2.00 respectively), although this does not insure jewellery it does require a signature on delivery. Special Expressions Ltd will not be held responsible for jewellery sent by this method if it is mislaid or not delivered. FOR ORDERS DELIVERED TO THE REST OF EUROPE For Europe we will mail your order request as quickly as possible. This is usually within 3-5 working days once full payment has been received and cleared. Order despatch can take up to 28 days. If an item is out of stock then please allow 6-8 weeks for the jewelry to be made. If you need an item URGENTLY please email deb@specialexpressions.co.uk or call us on +44 1768775333 to let us know what you require and we can give you an estimated delivery time. Order Request Confirmation and Delivery You will receive a confirmation of your order request once the checkout process is complete. You may print the final screen for your records. If there is a delay in sending your order we will email or telephone to explain. If there are any alterations to the final cost of your order we will email to advise of this. On acceptance of the new amount we will despatch your order. Delivery Charge ALL EUROPEAN ORDERS up to 500g - £9.00 includes compensation insurance (up to £500) Over 500g in weight and £500 we will email to advise of packaging charges. Please note that your Customs Bureau may charge you additional duties and taxes. FOR ORDERS DELIVERED TO THE USA For the USA we will mail your order request as quickly as possible. This is usually within 3-5 working days once full payment has been received and cleared. Order despatch can take up to 28 days. If an item is out of stock then please allow 6-8 weeks for the jewelry to be made. If you need an item URGENTLY please email deb@specialexpressions.co.uk or call us on +44 1768775333 to let us know what you require and we can give you an en estimated delivery time. Order Request Confirmation and Delivery You will receive a confirmation of your order request once the checkout process is complete. You may print the final screen for your records. If there is a delay in sending your order we will email or telephone to explain. If there are any alterations to the final cost of your order we will email to advise of this. On acceptance of the new amount we will ship your order. Delivery Charge: ALL USA ORDERS From £12.00 includes compensation insurance (up to £500) Over 500g in weight or £500 we will email to advise of packaging charges. Please note that your Customs Bureau may charge you additional duties and taxes. FOR ALL ORDERS DELIVERED TO The Rest of the World. Please contact info@specialexpressions.co.uk for prices Please bear with us for your delivery if we are away at shows. We do travel around the UK (see FORTHCOMING EVENTS) and sometimes we are in places where we cannot access the Internet or there isn’t a Post Office for miles! We will endeavour, because we know that you want to get your hands on your new items of jewellery, whether it’s the Earspiral Earrings, the Earpins, Threaders, Hookers or even the 3D animals, bracelets or necklaces, to get them to you as soon as we physically can. Special Expressions accepts payments by most major credit/debit cards, including Switch, Delta, Solo, Electron, Visa Debit, Visa and Mastercard, and also accept cheques and postal orders. Please make cheques and postal Orders payable to:- SPECIAL EXPRESSIONS LTD We also accept payment with our own Special Gift Vouchers. We understand as well that sometimes you may want an item of our wonderful, unique Jewellery, but do not have funds available straightaway. We do accept part payments/instalments on an item. This will hold the price seen online at the time of your first payment. – Please email if this is an option you would like to know more about. Delivery Address All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. When sent by Special Delivery or Recorded Delivery within the UK a signature will be required. Ownership of the products shall pass to you once we have received payment in full. If you decide to have your order delivered to a different address than your own, a signature will still be required and the general conditions of delivery will remain unchanged. Thank you so much for your purchases! Lost Packages For orders in the UK we highly recommend that you INSURE your order and use Special Delivery especially if the item is over £34.00. This is, of course, up to you, the customer. If your order or any part of your order is not delivered to you, please contact us within 10 days and we will investigate. Recorded Delivery does not insure Jewellery but does require a signature and is trackable to a certain degree. Special Expressions will not be held responsible for jewellery sent by this method if it is mislaid or not delivered. Please be aware that if we are not informed of any Special Delivery (UK) packages not arriving within 30 days, an insurance claim cannot be made and therefore the customer will be unable to claim any loss from Special Expressions Ltd. Cancellations In the event we are unable to deliver your order within our standard delivery timescales (28 days) you are entitled to cancel your order with no penalty. As we do not take payment for online purchases from your credit/debit card until your order is dispatched, you will not have been charged for the order. Contact details Our primary method of communication with you is by email. Therefore please ensure the e-mail address you provide us with is correct. All order and postage confirmations will be sent to the e-mail address you provide. In the unlikely event of a problem with your order, we will contact you by email or telephone. Again, please ensure the contact telephone numbers you provide are accurate. Returns Special Expressions strive to supply you “Our Special Customer” with superior products. You may return unused or defective items for refund or replacement within 30 days of purchase. Postage charges for the return are non-refundable unless the item is deemed defective. To return an item please contact us in writing beforehand and wait for a confirmation before returning goods. Written contact can be in any of the following formats - email or letter. Please email info@specialexpressions.co.uk We regret we cannot accept returned goods without first being contacted in writing or email. You will receive a refund, or your credit card will be refunded, no later than 4 weeks after Special Expression’s receipt of returned goods. Please indicate the reason for the return as we continually strive to offer you a superior product. We are not responsible for lost or misdirected returns, so for your protection we recommend you post returns by INSURED mail (Special Delivery in the UK). Please send returns to: Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD We will then issue you with a refund or exchange the item if you wish. All items are checked by Quality Control prior to despatch, but should you have a faulty, defective item to return then postage costs are reimbursed in full. If you have any questions or queries, please do not hesitate to Contact Us . We are here to help and to provide a service that is second to none. E & O E (Errors and Omissions Expected) |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. |
| Credit Card Security When an order is placed on our website, your are redirected to RBS Worldpay to complete your transaction, credit/debit card numbers are not available to Special Expressions and are not held in clear text on any web site. |
GuaranteeOur Guarantee On All Jewellery . Our Guarantee Policy For EarspiralsTM Our Earspirals tm are guaranteed against loss! If it fell out of your ear, we will replace it for FREE! If you lost it some other way, we will replace it for 1/2 the price of a pair. Please include cheque or card details on returning the “lonely” one. We need the remaining Earspiral tm to be able to match it. Put it in the purple box it came in, if you still have it, and in a padded envelope or cardboard box for protection along with a note saying how you lost it, and Mail it INSURED (Special Delivery in the UK), enclosing stamps or cheque to the value of the Special Delivery Postage to allow us to return the Earspirals tm to you. Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD Our Earspirals tm are guaranteed against damage!. Just send back both Earspirals tm, even if only one is damaged. (We need the pair to match them). Put them in their purple box, if you still have it, and in a padded envelope or cardboard box for protection along with a note saying, “Please Repair”, and Mail them INSURED (Special Delivery in the UK), enclosing stamps or cheque to the value of the Special Delivery Postage to allow us to return the reshaped Earspirals tm to you. Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD Our Earspirals tm are guaranteed against discolouration Most discoloration on the 14K Gold-filled is caused by hairspray or makeup. To keep your Earspirals tm bright and shiny as new, put them in a cup of water with three to five drops of ammonia and two the three drops of dishwashing liquid. Swish them around for a few minutes, let them soak for 5 minutes, rinse in clean warm water and put on a towel to dry. Polish with a lint free cloth and they will be bright as new. If this fails to remove discoloration, put them in the purple box they came in, if you still have the box, and in a padded envelope or cardboard box for protection along with a note saying, “Please Clean”. Mail them INSURED (Special Delivery in the UK) enclosing stamps or cheque to the value of the Special Delivery Postage to allow us to return the cleaned Earspirals tm to you. Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD The Guarantees for loss and damage apply to the majority of Earspirals tm. But do not despair, should you damage or lose any of our wonderful jewellery, we will do our utmost to make sure that you are still 100% satisfied. All of our Jewellery is guaranteed against allergy If you try some and they cause a reaction or irritate you, we will exchange them or refund your money, so there is no risk to you. Just return them in the box they came in and in a padded envelope or cardboard box for protection and Mail it INSURED (Special Delivery in the UK) to the address listed below along with a request for exchange or refund. If we are exchanging then please enclose cheque or stamps to the value of the Special Delivery Postage to allow us to send the exchange to you. Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD Repair & Replacement time Please allow up to 8 weeks for us to repair or replace and post them back to you. (More often repair time is within 2 weeks). Then you can enjoy your Earspirals tm again. We Guarantee YOU will LOVE and ENJOY our Unique Earrings and Earwear If you are not completely satisfied, for whatever reason, or even if you just change your mind, with the items of ear jewellery that you have purchased please follow the instructions below: - To return an item please contact us in writing or email and await confirmation before sending item back. Please repack your Earspirals in their original packaging (if possible) enclose a copy of your purchase information and return them within 7 working days by INSURED mail (Special Delivery in the UK). Please pop in a note to say why you are returning the Earspiral tm earrings or any of our wonderful jewellery. We ask for this so we can note your comments and use them to further improve our already tremendous service that we provide along with our superior products!! Return Postage charges are non-refundable (unless the item is faulty). You will be refunded the cost of your original order and we will still be friends! If you would like to return an item and replace it with an alternative item, please contact us by email and then return package to: Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD. Please remember to return by Insured Mail and send a cheque or stamps to the value of the Special Delivery Postage or send your own prepaid Special Delivery Packaging |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 017687 75333 (International +44 017687 75333) or fax us on or write to us at 34 Main Street Keswick Cumbria CA12 5JD United Kingdom |
| Privacy Policy Privacy Protection Policy Special Expressions Ltd recognizes the importance of maintaining your privacy. When you place an order or volunteer information, we collect some data about you, including your e-mail address. The data helps us continue to serve you effectively. Your e-mail address allows us to contact you with order confirmations and for internal marketing purposes. We will not share that information with anyone not associated with Special Expressions Ltd. Any financial information you submit, credit card details etc is only used for the order placed at the time of which the information was submitted. NEVER send out your credit card details in e-mail. Special Expressions Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Our Return Policy (in easy terms) Special Expressions strive to supply you “Our Special Customer” with superior products. You may return unused or defective items for refund or replacement within 30 days of purchase. Please advise us in writing of the return before doing so. Postage charges for the return are non-refundable unless defective. Please indicate the reason for the return as we continually strive to offer you a superior product. We are not responsible for lost or misdirected returns, so for your protection we recommend you post returns by INSURED mail (Special Delivery in the UK). Please contact info@specialexpressions.co.uk to let us know you are returning an item then send to Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD. We will then issue you with a refund or exchange the item if you wish. All items are checked by Quality Control prior to despatch, but should you have a faulty, defective item to return then postage costs are reimbursed. Items purchased as a gift returned to Special Expressions Ltd If you return a gift purchased for you at Special Expressions Ltd, you may either exchange for another item to the value of the item returned or you may have a Gift Voucher to the value of your return. Please advise us of your return before sending to us.The Gift Voucher may be used as part or full payment for future purchases from our website. AND Please don't be troubled, the person who sent you the gift will never know, unless of course, you tell them. Please remember for your own protection to return the item by INSURED Mail (Special Delivery in the UK). Gift Voucher Refund If you returned an item for which you used a Gift Voucher as part or full payment, we will refund the gift voucher portion to your gift voucher account (if you have any account with us) and any non-gift voucher portion to the card used for the original transaction. Special Orders and Personalised Items Made to Order There are a few items listed on our website that are marked “Special Order”. When placing an order for one of these amazingly wonderful pieces of jewellery, or for Personalised items made to order, unless they are faulty or defective, you are not able to return these for refund. (this does not affect your statutory rights). But as a Gesture of goodwill and at the discretion of Special Expressions we may issue a Gift Voucher to the value of the item, or replace with another item from our website. With reference to any query or questions regarding orders or products, please keep your receipt in a safe place. This will be needed for any returns, replacements or repairs. Now the legal bit Statutory Rights This next section describes how we calculate refunds – none of them affecting your statutory rights. How Refunds are Calculated Items returned within 30 days that are defective or faulty We regret we cannot accept returned goods without first being contacted in writing. To return an item please contact us in writing beforehand and wait for a confirmation before returning goods. Written contact can be in any of the following formats - email or letter. Please email info@specialexpressions.co.uk or contact: Debbie Garton, Special Expressions Ltd, 34 Main Street, KESWICK, Cumbria, CA12 5JD. Special Expressions Ltd will check all items that are returned as damaged or defective. In the event we find no fault, we will refund you for the item but not any other charges. When you send your item back to us, we'll process the returned item then notify you via e-mail of the amount of your refund. Unless you are wanting a replacement. Your refund will be in the same form of payment originally used for purchase and within four weeks of our receiving the returned item. Return Postage costs will be reimbursed in full for faulty or defective items. Your right to cancel UK consumers have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel their order within a "cooling off period" which concludes 7 working days from the day after taking delivery. Cancellation, must include your order number, your full name and address, and be in the form of a fax, email or letter and be sent to our address as listed on the contact page of this site. If you cancel your order under the “cooling off period” then you will be responsible for returning the goods to us, otherwise you will be responsible for paying our costs in recovering the goods. You must make sure that the goods remain undamaged and unused and in saleable condition to be entitled to any refund. The delivery of the goods to you is a separate contract for services and is not covered by the cooling off period; therefore any refund made will not include the costs of delivery of the goods to you. E & O E (Errors and Omissions Expected) |
Earspirals tm pat no. 4497186 3D Animals pat no. 5080518. Prices subject to change without notice. E & O E.
